Privacy policy

Privacy Policy

Last updated: October 28, 2026

 Startupsmitra operates this store and website (https://shop.startupsmitra.com/), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Startupsmitra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: 

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Payment card details, account numbers, form of payment, payment confirmations, and transaction details.
  • Account information: Username, password, security questions, preferences, and settings.
  • Transaction information: Items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled, as well as past transaction history.
  • Communications with us: Inquiries and details provided when contacting customer support.
  • Device information: Information about your device, browser, network connection, IP address, and unique online identifiers.
  • Usage information: Browsing behavior, navigation pathways, and timestamps regarding your interaction with the Services.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you create an account, browse or make a purchase via the Services, submit inquiries, or otherwise provide details directly to us.
  • Automatically through the Services: Collected from your device when you interact with our website via cookies, pixels, and tracking technologies.
  • From our service providers: External partners who manage infrastructure, payment processing, analytics, customer support, and order fulfillment on our behalf.
  • From partners and third parties: Platforms assisting with advertising, identity verification, or related business operations.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, personal information is used for:

  • Providing, Tailoring, and Improving the Services: Fulfilling orders, processing payments, managing customer accounts, facilitating shipping and returns, recommending relevant products, and enhancing user experience.
  • Marketing and Advertising: Sending promotional communications via email, text message, or postal mail, and serving relevant online advertisements across platforms based on prior site activity.
  • Security and Fraud Prevention: Authenticating accounts, detecting and preventing unauthorized or fraudulent transactions, and securing our infrastructure.
  • Customer Support and Communication: Responding to inquiries, resolving service issues, and sending transactional notices.
  • Legal and Regulatory Compliance: Complying with applicable laws, subpoenas, court orders, and government requests, or protecting our legal rights and enforcing policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties:

  • Shopify and Service Providers: Vendors that facilitate payment gateways, order fulfillment, shipping logistics, cloud hosting, and data analytics.
  • Marketing and Advertising Partners: Networks assisting in personalized advertising and digital campaign delivery (subject to applicable opt-out choices).
  • With Your Explicit Consent: Third parties you authorize, such as social logins, integrated apps, or direct shipping carriers.
  • Corporate Affiliates: Entities within our corporate group for shared operations and reporting.
  • Business Transfers or Legal Obligations: In connection with a merger, reorganization, acquisition, or to respond to valid lawful requests by public authorities.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to facilitate and improve operational performance. Information submitted through the Services is shared with Shopify and may be stored across international data centers.

 Shopify may also leverage data from merchant interactions to provide enhanced merchant services, fraud analysis, and platform optimization. Under these circumstances, Shopify acts as an independent controller. For more information regarding Shopify's data practices, visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our website may feature links to external third-party platforms. We do not control and are not responsible for the privacy practices, content, or policies of third-party websites. Information posted in public forums or shared across integrated social networks is accessible to others without restriction. Review third-party privacy notices before providing personal information.

Children's Data

The Services are not designed for or directed to minors. We do not knowingly collect personal data from individuals under the legal age of majority in their jurisdiction. If you believe a minor has provided personal information without parental consent, please contact us immediately to request data deletion. We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

Security and Data Retention

While standard technical and operational safeguards are implemented to protect your data, no internet transmission or electronic storage method can guarantee absolute security.

Personal data is retained only as long as necessary to maintain active accounts, satisfy fulfillment requirements, resolve disputes, prevent fraud, and comply with statutory retention obligations.

Your Rights and Choices

Depending on your local jurisdiction (including the UK, EEA, or specific state/regional privacy regimes), you may have the following rights regarding your personal information.

  • Right to Access / Know: Request confirmation of data processing and access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal records.
  • Right to Erasure / Deletion: Request deletion of personal records, subject to statutory retention requirements.
  • Right to Data Portability: Obtain a structured, machine-readable copy of your data or request direct transfer to another controller.
  • Right to Opt-Out of Sale / Targeted Advertising: Opt out of personal data sharing for cross-context behavioral advertising.
  • Right to Restrict or Object to Processing: Request limits on or object to specific data processing operations.
  • Withdrawal of Consent: Withdraw previously granted consent at any time without affecting past lawful processing.

To exercise any applicable privacy rights, please reach out using the contact details provided below.

Complaints and International Data Transfers

If you believe our data processing violates applicable privacy laws, please contact us directly. Residents in specific jurisdictions (such as the EEA or UK) also maintain the right to lodge a formal complaint with their competent data protection supervisory authority.

Your personal information may be transferred, stored, and processed across international borders. When data transfers occur outside your home region, recognized data protection safeguards (such as Standard Contractual Clauses approved by the European Commission or equivalent UK frameworks) are applied.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy periodically to reflect operational, regulatory, or legal updates. Updates will be published directly to this page alongside a revised "Last updated" date.

Contact Us

For questions regarding our privacy practices, requests to exercise statutory data rights, or privacy-related complaints, please contact us using the details below: